Terms of delivery

We deliver everywhere in Switzerland and Liechtenstein from Monday to Friday depending on your availability as well as that of our logistics center. Delivery options will be offered directly in the basket before payment. Also note that the delivery time may be longer if the product is not in stock. NordicTrack Switzerland cannot be held responsible for this delay.

Please note that our products are intended for domestic use only (no warranty otherwise).

• Collection by the customer from our warehouse: free
• Curbside delivery: CHF 200 per destination*
• Delivery and assembly in the room of your choice with return of packaging: CHF 200 per destination and CHF 200 per equipment**
• Disposal of old equipment: CHF 200 per piece of equipment (on request by email)
• 1 additional year warranty extension: CHF 200 per piece of equipment (on request by email)

* Delivery outside your home to the curb over a half-day window
** For a half-day slot / For installation of several pieces of equipment, please contact the following address: info@nordictrack.ch

For deliveries and assembly (excluding wifi/iFit configuration), it is essential to check:

• Dimensions of all interior and exterior doors, and stairs
• The minimum ceiling height necessary for transporting and using your equipment
• The permitted load and dimensions of elevators
• The path to the room of your choice must be made easy
• The room where your product will be installed must be decluttered and able to accommodate the equipment purchased

If in doubt, we advise you to send us photos with dimensions by email. We decline all responsibility if the product cannot be delivered and/or assembled due to non-compliance with our instructions. The delivery amount remains due, even if a return of the product must be organized.

After sales service

Warranty: 2 years warranty (excluding wearing parts and improper use).

Please note that our products are intended for domestic use only.

In the event of technical problems, please first contact the after-sales service of your retailer.

For a period of two years from delivery, we are responsible for ensuring that the product purchased from us functions in accordance with the product description when used in accordance with the instructions for use, regardless of normal wear and tear, for which we are not responsible for. Liability for defects includes free replacement of all defective parts for the purpose of restoring the functionality of the product or, at our option, replacement of the entire product if we assume that it cannot be repaired by replacement parts .

We are not responsible for the use of the fitness equipment contrary to the operating instructions and instructions in the illustrative material. We are not responsible for use by persons in an inadequate state of health, as users are responsible for determining and establishing their state of health. The purchased fitness device should only be used after reading the instructions for use in full and under the full responsibility of the user, and the fitness device should only be used in strict compliance with the rules of security.

If the problem encountered is linked to misuse or linked to a misunderstanding, the intervention will not be carried out under warranty and will be billed to the user. The warranty also does not cover incorrect application of the troubleshooting procedures indicated in the user manual as well as misunderstanding of the iFit application.

Our support takes place in several stages:

1. Announcement of cases with proof of guarantee and detailed explanation on the online form, at the address:
   http://continuum-solutions.ch/sav-formulaire
2. Troubleshooting by telephone and/or e-mail by our technical center
3. On-site troubleshooting by a technician if necessary

Please note the general conditions of our after-sales service.

1. The owner is responsible for ensuring that all users are properly informed of all warnings and precautions.

2. Consult your doctor before starting any exercise program. This is especially important for people over 35 and those with health problems.

3. The device is not intended for use by persons with motor, sensory or mental disabilities, or who lack experience and knowledge, unless they are supervised or instructed in the use of the device. the device by a person responsible for their safety.

4. Use the device only as described in the manual.

5. The device is intended for private use only. Do not use the device in a commercial, rental or institutional setting.

6. Keep the device indoors, away from moisture and dust. Do not place the appliance in a garage, covered patio, or near water.

7. Place the device on a flat surface with at least 8 feet of space behind it and 2 feet on each side. Do not place the device on a surface that could block the air vents. To protect your floor or carpet, place a rug under the appliance.

8. Do not operate the device in a room where aerosol products are used and oxygen is administered.

9. Always keep children under 16 years of age and pets away from the appliance.

10. The device must not be used by people whose weight exceeds the weight indicated in the manual.

11. Never leave more than one person on the appliance at a time.

12. Wear appropriate sports clothing when using the device. Do not wear loose clothing that could get caught in the device. Supportive sportswear is recommended for both men and women. Always wear sports shoes. Never use the device with bare feet, socks or sandals.

13. Plug the power cord into a grounded circuit. No other device should be plugged into the same circuit.

14. If an extension cord must be used, only use a three-core 2mm2 extension cord with a maximum length of 1.5m.

15. Keep the power cord away from heated surfaces.

16. Never operate the appliance when it is switched off. Do not use the appliance if the power cord and/or plug are damaged, or if the appliance is not operating properly. (Refer to the MAINTENANCE AND TROUBLESHOOTING section of your manual if the unit is not operating properly).

17. Read, understand and test the emergency stop procedure before using the device. Refer to the HOW TO TURN ON THE DEVICE section.

18. The heart rate monitor is not a medical device. Various factors such as user movement can make the heart rate reading less accurate. The heart rate sensor is designed only to provide an approximate idea of ​​heart rate fluctuations during exercise.

19. Never leave the appliance unattended when it is switched on. Always remove the key from the console, turn the power switch to the Off position, and unplug the power cord when the device is not in use.

20. Do not insert any object into the openings of the device.

21. Check and properly tighten all parts each time you use the appliance.

22. DANGER: Always unplug the power cord immediately after use, before cleaning the appliance and before performing maintenance and adjustment procedures described in the manual. Never remove the engine cover unless instructed to do so by an authorized technician. Only an authorized technician can make adjustments that are not described in the manual.

23. Excessive exercise can lead to serious injury or death. If you feel dizzy or pain, or have trouble breathing, stop exercising immediately and calm down.

We would like to draw your attention to the prices of our interventions to guarantee total transparency and avoid any confusion. Please note the following:

- Travel: CHF200
- Labor: CHF150/h (with a minimum of 1 hour billed)
- Price of spare parts

Please note that the following items are not included in the warranty coverage and that the above-mentioned rates will be applied:

- Any unsuitable location, such as garage, patio, balcony or terrace.
- Improper use of the equipment, resulting in damage or breakdown.
- Failure to follow the maintenance procedures described in the user manual.
- Replacement of regular wear parts, such as belts, bearings, running belts, etc.
- Problems related to the use of the IFIT system.

Please note that this list is not exhaustive and other situations could also result in additional charges, in accordance with the terms and conditions mentioned in the user manual. We would like to point out that these conditions apply tacitly during each intervention that we carry out. We are committed to providing quality service and resolving any issues encountered, while ensuring full transparency regarding our pricing.

Iconic Sports
C/o Continuum Solutions
Rue de la Pierre-à-Mazel 39
CH-2000 Neuchâtel
Hotline: +41 (0)32 721 08 55 / 08.00 - 12.00
E-mail : sav@continuum-solutions.ch

Refund policy

Returns

To be eligible for a potential return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unassembled. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards 
Downloadable software products 
Assembled fitness equipment 
Some health and personal care items 
Products with obvious signs of use or that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

To complete a potential return, we require a receipt or proof of purchase from our website. Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven't received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@nordictrack.ch.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nordictrack.ch.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, send us an email at info@nordictrack.ch.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Moreover, the delivery and assembly costs paid by the customer will not be refunded.

Refunds

In case the client decides to cancel the order without the seller's liability, the transaction fees and all other bank costs paid by the seller will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.